Frequently Asked Questions

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Were an independent repairer established in 1995, we repair kitchen appliances in homes, businesses, schools and colleges within the Manchester area. We offer a good alternative to manufacturers service and in comparison were better value for money, faster and more efficient repairs. Our business has been built on good reputation passed on by our valued customers as we could not survive without it, we always strive to achieve 100% customer satisfaction.

Q. What type of appliances do you repair?

We specialise in Home Laundry and can repair any brand of Washing Machine, Washer Dryer, Tumble Dryer and Condenser Dryer, we now also repair electric ovens.

Q. Do you repair integrated-built into kitchen appliances?

Yes were fully experienced in the safe removal and refitting of these type of machines.

Q. How quickly can you call to fix my appliance?

Normally next day, sometimes same day if engineer has time you can check our availability in real-time here: availability link-up

Q. What time will the engineer arrive?

A time slot is given when booking and the engineer will phone 45 mins ahead of arrival, as were well aware that there's nothing more frustrating than waiting in all day for an engineer to call.

Q .do you work evenings and weekends?

Yes! no need to take the day off work we can call between 6-8 pm most evenings, Saturdays as standard and Sundays. for no extra charge.

Q. What's included in your FIXED PRICE repair?

  1. callout (free)
  2. inspection/evaluation (free)
  3. labour
  4. any parts required
  5. electrical safety check

absolutely everything! NO HIDDEN COST, NO EXTRA CHARGES, not a penny more, this is our 100% price promise.

Q .Do you charge for callout and inspection?

No, its totally free of any charges whatsoever, there's no obligation to buy and to re-enforce there's absolutely no hidden catches or charges with our service.

unfortunately this is not always the case with OTHER firms and would you believe manufacturers as they may charge for callout this can be in the region of £100 and that's before work starts and then they charge for parts(higher retail costs) or offer free callout but charge for inspection instead!??

our service is focused towards positive customer experience and reviews, we simply give our customers the information they require to go ahead and have it repaired by us at 1 fixed price or replace the machine if its beyond economical repair.

Q. What payment methods are accepted?

Cash or cheque after completion of the repair.

Q.Is the repair work guaranteed?

Absolutely yes! 1 year warranty on the work done includes any parts that we fit.

additional free cover is included that means within 3 months after the repair in the unlikely event it has a breakdown with any other fault we also repair it for free, a good peace of mind for our customers.

*one exception to this policy we have is blockages within the machine from coins and other objects that come from unchecked pockets, if we return to a machine within the warranty period that has a blockage of this nature we charge £17.00 to unblock the machine to cover our expenses which may be wavered to the engineers discretion.

Q. What if for any reason the engineer cannot repair my appliance?

We repair most appliances we visit, occasionally an appliance is deemed BER(Beyond Economical Repair) or occasionally a part that is required may be obsolete(no longer in production) or the manufacturer has run out of stock of a required part and delivery time would take too long as this can leave the customer waiting weeks without a working machine.

if for any reason whatsoever we cannot repair your appliance NO CHARGE is made as its always a FREE CALLOUT and INSPECTION.

Q. What about spare parts?

We keep most common spares in van stock so jobs get completed on the first visit, if we don't have the spare part in stock we order for next day delivery and fitting from our suppliers we always try to anticipate what spare parts we may require when a booking is made with any fault description and model number of the appliance given by our customers this helps complete the job first time.


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